Refund Policy
Last Updated 30/12/2025
At Multilign, all products are made to order using a print-on-demand fulfillment partner. Please read our refund policy carefully before making a purchase.
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Made-to-Order Items
Because each item is produced specifically for your order:
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We do not accept returns or refunds for:
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Incorrect size selection
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Change of mind or buyer’s remorse
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Colour or design preference
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Minor variations in print placement or colour
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Please review size charts and product details carefully before ordering.
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Damaged, Defective, or Incorrect Items
We will gladly offer a replacement or refund if your item arrives:
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Damaged
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Defective
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Incorrect (wrong item or design)
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Texturing Process
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Please note that some of our designs feature intentionally distressed textures to give your t-shirt that vintage feel.​
How to Report an Issue
To be eligible, you must:
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Contact us within 7 days of delivery
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Provide clear photos of the issue
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Include your order number
Once verified, we will work with our fulfilment partner to resolve the issue as quickly as possible.
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Refund Method
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
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Lost Orders
If your order is confirmed lost in transit, we will offer a replacement or refund after investigation with the shipping carrier.
Shipping Fees
Shipping fees are non-refundable, except in cases of damaged, defective, or incorrect items.
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Exchanges
We do not offer exchanges. If your item qualifies due to a defect or error, a replacement will be issued instead.
Contact Us
If you have any questions about our refund policy, please contact us at:
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